At Devaira, we want every purchase to feel just right. If something isn't quite what you expected, this policy outlines how we handle returns, exchanges, refunds, and cancellations for orders placed on devaira.in.
Overview
At Devaira, every piece is crafted with care, and your satisfaction matters to us. If your order does not meet your expectations, you may request a return or exchange within 7 days of delivery as per the terms below. Please read this policy carefully before placing a request.
Return & Exchange Eligibility
To be eligible, the product must meet all of the following conditions:
- Request initiated within 7 days of delivery
- Item is unused, unwashed, and unaltered
- All original tags, labels, and packaging are intact
- Invoice or order confirmation is available
- Product is in its original, saleable condition
Items that are damaged, soiled, washed, altered, or returned without original packaging will not be accepted.
Non-Returnable Items
For hygiene, customisation, and quality reasons, the following categories are not eligible for return or exchange:
- Custom-stitched, made-to-measure, or tailored garments
- Products marked as "Final Sale" or "Non-Returnable"
- Innerwear, jewellery, and accessories
- Items purchased during clearance, festive, or flash sales (unless defective)
- Gift cards and promotional vouchers
How to Initiate a Return or Exchange
Initiating a return or exchange is simple. Please follow the steps below:
- Email support@devaira.in or WhatsApp us at +91 7778817758 within 7 days of delivery.
- Share your order ID, the item(s) you wish to return or exchange, and the reason along with clear photographs of the product.
- Our team will review your request and confirm eligibility within 24–48 working hours.
- Once approved, we will arrange a reverse pickup from your address (where serviceable) or share a self-ship address.
- After we receive and inspect the item, your refund or exchange will be processed.
Exchange Policy
We offer a one-time exchange for size or product, subject to stock availability.
- Size exchange is allowed only for the same product
- Product exchange is offered against store credit if the original item is unavailable
- Any price difference between the original and new product must be paid by the customer
- Exchanges are dispatched within 3–5 working days of receiving the returned product
Refund Process
Once the returned item passes our quality check, your refund will be initiated as follows:
- Prepaid orders: refunded to the original payment method within 5–7 working days.
- Cash on Delivery: refunded as Devaira store credit or via bank transfer (NEFT) within 5–7 working days after receiving your bank details.
- Store credit: issued instantly post quality check, valid for 12 months from the date of issue.
Shipping charges, COD fees, and discount adjustments (if any) are non-refundable.
Damaged, Defective, or Wrong Product
We take utmost care while packing and dispatching your order. However, if you receive a damaged, defective, or incorrect item, please:
- Notify us within 48 hours of delivery
- Share an unboxing video and clear photographs of the item and packaging
- Do not use, wash, or remove tags from the product
On verification, we will arrange a free reverse pickup and provide a full refund, exchange, or replacement at no additional cost.
Reverse Pickup & Shipping Charges
- Defective / wrong item: free reverse pickup arranged by Devaira.
- Change of mind / size exchange: a reverse pickup fee of ₹150 will be deducted from the refund or payable at the time of self-shipping.
- Non-serviceable pin codes: customers are requested to self-ship to our warehouse via a reliable courier. Self-shipping charges up to ₹150 will be reimbursed as store credit on receipt of the parcel.
Cancellations
Orders can be cancelled before they are dispatched. To cancel, please email support@devaira.in or WhatsApp us at +91 7778817758 as soon as possible.
- Prepaid cancellations are refunded within 5–7 working days
- Once an order is shipped, it cannot be cancelled — please raise a return request after delivery instead
- Devaira reserves the right to cancel orders due to stock unavailability, payment issues, or suspected fraud, with a full refund where applicable
International Orders
Returns and exchanges on international orders are accepted only in case of damaged, defective, or wrong items. Customers must notify us within 48 hours of delivery with photographs and an unboxing video. International shipping, customs, and duty charges are non-refundable.
Need Help?
Our customer care team is happy to help with any return or exchange query.
- Email: support@devaira.in
- Phone / WhatsApp: +91 7778817758
- Hours: Mon – Sat, 10:00 AM – 7:00 PM IST
Frequently Asked Questions
How many days do I have to return an item to Devaira?
You can request a return or exchange within 7 days of delivery, provided the item is unused, unwashed, has all original tags intact and is in its original packaging.
How long do refunds take at Devaira?
Refunds for prepaid orders are processed back to the original payment method within 5–7 working days after the returned item passes our quality check. COD refunds are issued via NEFT or as store credit in the same timeline.
Can I return a Cash on Delivery (COD) order?
Yes. COD orders are eligible for return as per our policy. The refund will be issued as Devaira store credit or via bank transfer (NEFT) once you share your bank details.
What if I receive a damaged or wrong product?
Please contact us within 48 hours of delivery with an unboxing video and clear photographs of the item and packaging. We will arrange a free reverse pickup and offer a full refund, exchange or replacement at no additional cost.
Are sale and custom-stitched items returnable?
Custom-stitched garments, items marked Final Sale or Non-Returnable, innerwear, jewellery and accessories are not eligible for return or exchange unless they are defective.
How do I initiate a return or exchange?
Email support@devaira.in or WhatsApp +91 7778817758 within 7 days of delivery with your order ID, the items, the reason and product photographs. Our team confirms eligibility within 24–48 working hours and arranges pickup.