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Devaira Collective
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FAQ's

Frequently AskedQuestions

Everything you need to know about shopping with Devaira.

Orders & Shipping

We deliver within 5–7 business days across India. Metro cities may receive orders in 3–5 days. Free shipping on orders above ₹999.

Currently, we only ship within India. We are working on expanding internationally soon.

Once your order is shipped, you will receive a tracking link via email and SMS. You can also check your order status in My Account → Orders.

Address changes are possible within 2 hours of placing the order. Please contact us immediately via WhatsApp or email.

Returns & Exchanges

We accept returns within 7 days of delivery for unused, unwashed items with tags intact. Refunds are processed within 5–7 business days after we receive the returned item.

Go to My Account → Orders, select the order, and click Request Return. You can also reach out to us on WhatsApp for assistance.

Yes. Exchanges are free — contact us within 7 days of delivery and we will arrange a pickup and reship the correct size.

Items purchased during sales are eligible for exchange only, not refunds. Custom or personalized items are non-returnable.

Payments & Coupons

We accept UPI, Credit/Debit Cards (Visa, Mastercard, RuPay), Net Banking, Wallets (Paytm, PhonePe), and Cash on Delivery (COD).

Enter your coupon code in the Apply Coupon field on the Cart page and click Apply. The discount will be reflected in your order total.

Yes, Cash on Delivery is available on orders up to ₹5,000. A nominal COD fee of ₹49 may apply.

Yes. We use 256-bit SSL encryption and all payments are processed through RBI-compliant payment gateways.

Products & Sizing

Each product page has a detailed size chart with measurements in inches and cm. If you are between sizes, we recommend going one size up for a comfortable fit.

We make every effort to display accurate colors, though slight variations may occur due to screen settings. The actual product will closely match the photos.

We use premium fabrics including pure cotton, silk, georgette, rayon, and chiffon. Fabric details are listed on each product page under Specifications.

We do not currently offer custom tailoring. All our outfits come in standard Indian sizes (XS to XXL) with comfortable fits.

Account & Support

Click the user icon in the header and select Login / Register. You can sign up with your email and password.

On the login page, click Forgot Password and enter your email. You will receive a reset link within minutes.

You can reach us via WhatsApp (+91 7778817758), email (support@devaira.in), or through our Contact Us page. We respond within 24 hours.

Our flagship store is located at Q-201, Verona, Near Harekrishna Campus, Sarathana Jakat-naka, Surat, Gujarat, India. Walk-ins welcome.

Still have questions?

Our support team is always happy to help.

Contact Us